Refund Policy — STEP-UP Maritime Academy

Our Commitment: We stand behind the quality of our training content. If you are genuinely dissatisfied with your purchase, we want to make it right. Please read our policy carefully before requesting a refund.

1. One-Time Course Purchases

We offer a 7-day money-back guarantee on all one-time course purchases. This applies to:

Bridge Foundations ($49)
3rd Mate Training System ($199)
Advanced Watchkeeping System ($499)
Bridge Jumpstart Program ($19)

✓ Eligible for Refund

You qualify if:

You request within 7 days of purchase AND have accessed less than 20% of the course content AND provide a valid reason for dissatisfaction.

✗ Not Eligible

Refunds are denied if:

More than 7 days have passed, or you have completed more than 20% of the course, or you cite reasons unrelated to course quality (e.g., changed your mind, no longer need it).

Important: Because our courses are delivered digitally and access is granted immediately upon purchase, refunds are evaluated on a case-by-case basis. Abuse of the refund policy (e.g., completing a course then requesting a refund) will result in a permanent ban from the platform.

2. Monthly Subscriptions

For Simulator Pass Basic ($5/month) and Simulator Pass Full ($15/month):

Subscriptions may be cancelled at any time through your account settings or by contacting support.
Upon cancellation, access continues until the end of the current billing period. No partial month refunds are issued.
If you were charged after requesting cancellation due to a billing error, contact us within 3 days for a full refund of that charge.
There is no refund for subscription fees already billed for the current or previous periods, except in cases of billing error.

How to Cancel: Log in to your account → go to Account Settings → Subscription → Cancel Subscription. Or email plmalinao@gmail.com with your registered email and we will cancel within 24 hours.

3. Exceptions and Special Circumstances

Technical Issues

If you are unable to access course content due to a confirmed technical issue on our end, and we are unable to resolve it within 5 business days, you are entitled to a full refund regardless of the time elapsed.

Duplicate Purchases

If you accidentally purchased the same course or subscription twice, contact us within 24 hours and we will refund the duplicate charge in full.

Unauthorized Purchases

If you believe an unauthorized purchase was made using your account, contact us immediately at plmalinao@gmail.com. We will investigate and work with Lemon Squeezy to resolve the issue.

4. How to Request a Refund

Email Our Support Team

Send an email to plmalinao@gmail.com with the subject line: "Refund Request — [Your Name]"

Include Your Details

Provide your registered email address, the product purchased, your order number or receipt, date of purchase, and the reason for your refund request.

We Review Within 3 Business Days

Our team will review your request and respond within 3 business days. If approved, the refund is initiated through Lemon Squeezy.

Refund Processing Time

Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer.

5. Non-Refundable Items

The following are explicitly non-refundable:

Courses accessed beyond the 20% threshold within the refund window.
Courses purchased more than 7 days ago (except for technical failure).
Subscription fees for past billing periods already rendered.
Purchases made under promotional pricing where the offer terms stated no refunds.
Accounts terminated for policy violations.

6. Chargebacks

We encourage you to contact us before filing a chargeback with your bank or credit card provider. Unauthorized chargebacks that are subsequently found to be invalid will result in permanent account termination and may be disputed through Lemon Squeezy's dispute resolution process.

We are always willing to work directly with you to resolve any issue fairly.

7. Contact Us

If you have any questions about this Refund Policy or wish to submit a request:

STEP-UP Maritime Academy
Operated by Tradewind Philippines
Leyte, Philippines
Email: plmalinao@gmail.com
Response time: Within 3 business days
Website: landing.step-upmasterclass.com